Complaints

We aim to offer all our clients an efficient and effective service and we are sure that we will do so in this case. However, should there be any aspect of our service with which you are unhappy (including a complaint about the firm’s bill), you may raise the matter with either our Mrs Turner or her co-director, Mr Shaw who has overall supervision. Mr Shaw may be contacted by telephone or in writing at our Alfreton office. 

We have a procedure in place, which details how we handle complaints which is available upon request from our Alfreton office.

If you believe that the firm or one of its directors or employees has breached a Solicitor's Regulation Authority principle, you can refer the matter directly to the Solicitors Regulation Authority with their contact details as follows:-

www.sra.org.uk 

The Cube, 199 Wharfside Street, Birmingham, B1 1RN

0370 606 2555

If you are not satisfied with our handling of your complaint (including a complaint about the firm’s bill) you can ask the Legal Ombudsman at PO Box 6167, Slough, SL1 0EH, telephone number 0300 555 0333, email enquiries@legalombudsman.org.uk to consider the complaint. You must take your complaint to the Legal Ombudsman:

·        Within 6 months of receiving a final response to your complaint from us

·        one year from the date of the act or omission being complained about;

·        or one year from the date when a person should have realised that there was cause for complaint.